Volaris Cancellation Policy : A Complete Guide

Volaris is Mexico's low-cost airline serving more than 70 destinations, including domestic and international locations. The airline is based in Santa Fe, Alvaro Obregón, and Mexico City, with bases operating in Cancun, Guadalajara, Mexico City, Tijuana, Monterrey, and Mexicali. The airline is well known for offering incredible service to passengers. Volaris also offers the flexibility to cancel flights if passengers have to change their minds about flying for some unavoidable reason. The airline understands passengers' situations and has introduced a flexible cancellation policy. The cancellation policy helps passengers  cancel Volaris flights  and get their flight back. To learn more about the policy, the cancellation process, and requesting a refund, you can find the necessary information here. 

When can you cancel a flight with Volaris?

According to Volaris' cancellation policy, you can cancel your flight after making your reservation up to three hours before the scheduled flight. If you're planning to cancel your flight, it's recommended that you check Volaris' cancellation  policy to avoid cancellation fees and receive a full refund. You can view the cancellation policy in more detail below: 

24-hour cancellation policy 

• Cancellations made within 24 hours of booking a Volaris flight are free of charge. This rule applies to reservations made seven or more days before the scheduled travel date.
• For cancellations made after 24 hours of booking a Volaris flight, the airline applies charges depending on the type of fare you book. 
• Cancellations made within 24 hours of a scheduled flight will be charged cancellation fees and are not applicable for refund requests. 
• For Zero class, you are not eligible to cancel the flight after 24 hours of booking the flight. 

Cancellation policy after 24 hours 

• Cancellations can be made up to 3 hours before the scheduled flight.
• After check-in, you are not eligible to cancel the flight.
• If the scheduled flight is delayed for more than 3 hours, you are eligible to cancel the flight and request a refund. 
• In a "no show" situation, you are not eligible to cancel the flight. 
• If the reservation is made by a third party, you are not eligible to cancel the flight by accessing the official website and connecting with Volaris.
• The cancellation fee depends on the type of fare you book with the airline.  

How to cancel a Volaris flight? 

To cancel your Volaris flight, you can access the official website and contact the airline. You can follow the guide below to cancel your flight with the airline: 

The online form: 

• Open the Volaris website and click on the "Manage your reservation" section. 
• Now, enter the reservation confirmation number and the passenger's last name and click send.
• Your reservation information is available. Select the "cancel" option. 
• Now, follow the instructions shown on the Volaris screen to cancel the flight.
• Finally, click on "confirm with cancellation" 

After completing the cancellation process, you will receive a confirmation email from Volaris. 

The offline way: 

The other way for  Volaris to cancel a flight  is by connecting with the support department. To get in touch with an airline representative, dial the Volaris contact number +52 (55) 1102 8000. Once connected, share your existing reservation details, such as the existing reservation reference, and submit the flight cancellation request. With the help of Volaris support, cancel the flight. After completing the process, you will receive a confirmation message from Volaris. 

Volaris Refund Policy 

According to Volaris' refund policy, if the cancellation is made within the given timeframe, you are eligible for a full refund. To request a refund, you must first cancel the flight. To determine whether you are eligible for a refund, you must follow the refund policy. You can view the policy in more detail below to avoid fees and receive a full refund. 

• For cancellations made within 24 hours of booking a Volaris flight, the airline will offer a full refund. This condition applies to reservations made 7 or more days before the scheduled travel date and the ticket is unused. 
• For cancellations made after 24 hours of booking a Volaris flight, the airline will not offer a full refund. You will also have to pay the cancellation fees. 
• All refunds subject to cancellation apply to the total cost of the ticket and all flights booked. If you have booked a round-trip, your cancellation and refund will apply to both segments of the flight. Therefore, cancellations for only one segment or flight will not be accepted. 
• Cancellations made within 24 hours of a scheduled flight are not eligible for a refund except for Plus class. 
• In the case of a travel package, the refund time depends on the refund process of each service provider.  
• Cancellations made after check-in are not eligible for a refund. 
• Zero class passengers are not eligible for a refund if the cancellation is made more than 24 hours after purchasing the ticket.  
• If the scheduled flight is delayed for more than 3 hours, you are eligible to cancel the flight and request a full refund from the airline. 
• If you do not arrive at the airport on time and a "no show" is shown for the seat you reserved, you are not eligible to cancel the flight or request a refund.  
• If the reservation was made by a third party, you are not eligible to request a refund by accessing the official website and connecting with Volaris. To request a refund, you must contact the third party directly. 
• The refund method will be received in the same way you used to make the payment to purchase the ticket.   
• If the cancellation is due to the death of a passenger or a member of the crew, the airline will offer a full refund. To request a refund, you must present the necessary documents. 

Request a refund from Volaris: 

If you cancel your flight and want to request  a refund from Volaris,  you must fill out the refund form found on the airline's official website. To request a refund, follow the form below: 

• Open the Volaris website and click on the contact section 
• Now, in the travel information section, click on the "more information" section and select the "request a refund" option. 
• You will find the refund form that you have to fill out by entering the necessary details such as the cancelled reservation reference, personal details and the reason for cancellation and click submit. 
• If your refund request is accepted by the airline, you will receive the refund email from the airline.  

You can also contact Volaris customer service to request a refund. You will receive your refund within 5 days of submitting your request. 

The fee for canceling a flight with Volaris

Volaris allows passengers to cancel their flight without paying a penalty within 24 hours of booking. For cancellations made after 24 hours of booking, the airline applies fees. The fee to  cancel a Volaris flight  depends on several factors, including the type of fare and the time of cancellation. On average, the airline's flight cancellation fee costs between $80 and $170. 

Tricks to easily cancel a Volaris flight

• To easily cancel your Volaris flight, we recommend canceling within 24 hours of booking so you don't have to pay any fees.
• Cancel your flight with the help of Volaris' contact department directly, which offers an easy way to cancel your flight. 
• Check the cancellation and refund policies to avoid additional charges. 

Frequently Asked Questions

1. Can a Volaris flight that has already been paid for be canceled?    

Yes, you are eligible to cancel the Volaris flight you have already paid for. According to the cancellation policy, if you cancel the flight within 24 hours of purchasing the ticket, you are eligible for a full refund. 

2. Can I change my flight instead of canceling it? 

Yes, you can change your flight instead of canceling it. To change your flight, go to Manage Reservations and select the change option. You must select the new flight and complete the change process. 

3. How long does it take to process a refund?  

Volaris will offer the refund within five business days following the customer's request.