Hainan Airlines Flight Booking - All You Need to Know

21 Jan, 2025

Hainan Airlines headquarters is in Haikou, Hainan, China. It is the largest state-owned airline in China and the fourth-largest airline overall. It has nonstop flights to around 90 domestic and international destinations, including destination points in North America, Asia, Europe, and Africa, thus making it essential for its passengers to know about all the policies and facilities provided by the airline. If you have booked or are planning to book a flight with Hainan Airlines, then with the help of this blog, you will be able to understand everything that is considered important to make a relaxing and enjoyable journey.

How to Book Your Hainan Airlines Flight?

Booking a flight ticket with Hainan Airlines is not a big deal as you can use multiple booking methods to suit your comfort or availability. If you are thinking of booking a Hainan Airlines flight, then you can simply follow the mentioned procedures.

Book Hainan Airlines flight Online

Visit the official website at www.hainanairlines.com/
Then, search for your flights by entering from and to destinations, selecting the departure and return date for the two-way ticket, adding the total passengers, and then clicking the "Find" icon.
Then click on the "Confirm and continue" after going to the Travel Tips pop-up on the screen.
Then, select the flight and fares combination and click "Continue" to proceed further.
Then, your fare review will open on the screen. Here, you can check the final prices you have to pay and select the currency in which you will make your payment.
Then, click "Continue" after going through the full fare rules given in the below section.
Then provide them with the passenger's details asked by them and select "Continue".
After that, if you want, you can even add additional services, like food service and any others they provide.
Then, make a final payment. and proceed further.
Lastly, you will receive a confirmation from them through the registered mobile number or email ID.

Book Hainan Airlines flight ticket by Phone

Hainan Airlines acknowledges the different situations of its passengers and thus allows them to book their flights using various methods other than online booking. If you face any problem regarding online booking, you can use the following alternative methods: You can reach Hainan Airlines at 1（857）488-5190 on any working day from 9:00 to 17:00 hrs where the reservations team will help you easily book your flight.

Tips for Finding the Best Deals and Discounts on Hainan Airlines

Airlines provide various discounts and offers from time to time, but most of the passengers are not aware of them or how to avail of them. You can find the best deals and offers from Hainan Airlines through:

Subscribe to their website to learn about their offers and deals
Become a member of their Fortune Wing Club and earn points to make the best use of it.
Make your reservation 20-25 days before your scheduled flight to get the best price.

What are Hainan Airlines' Baggage Policies?

Understanding the baggage policies of any flight is crucial, as packing is something that starts way before the actual journey. Here, you will find everything about Hainan Airlines baggage allowance and its policies that will help you with your easy boarding throughout the airport.

Learn About the Cabin Baggage Policy of Hainan Airline

Hainan Airlines allows its passengers to carry either 1 or 2 cabin baggage, depending on the type of destination and the class of seats they have selected. Its allowance includes:

Quantity allowed—You are allowed to carry 2 bags as cabin baggage if you are travelling in business class on any flight other than US departure flights. And you are allowed to carry 1 bag as cabin baggage if you are travelling in economy class on any flight and business class on US departure flights.
Weight allowed (per piece)- You are permitted to carry 7 kg (15 lbs) for domestic flights and 10 kg (22 lbs) for international and US departure flights.
Size limit (per piece)- You are allowed to carry no more than 55 X 40 X 20 (cm) or 22 X 16 X 8 (inches) on domestic flights and 115 cm, including length, breadth, and height in any international or US departure flights.
Restricted items on board—You can't count Medical auxiliary facilities (such as crutches, wheelchairs, etc.), camera bags, musical instruments, or liquid items such as liquids, aerosols, and gels as one personal items and thus can't carry them onboard.

Checked Baggage Policy in Hainan Airline

Hainan Airlines has different policies for checked-in baggage for different classes and different routes. Here, every class policy is mentioned for the route between America and Asia, Europe, the Middle East, Africa, Southwest Pacific, except special routes:

Business Class allowance- You are allowed to carry 2 checked-in bags, where each bag can't exceed 32 kg/70 pounds and 158 cm/62 inches (length + width + height).
Super Economy Class- You are allowed to carry 2 checked-in bags, where each bag can't exceed 23 kg/50 pounds and 158 cm/62 inches (length + width + height).
Economy Class—You are also allowed to carry 2 checked-in bags, each no more than 23 kg/50 pounds and 158 cm/62 inches (length + width + height).

Hainan Airline's Policy of Additional Baggage

Hainan Airlines charges different amounts for different destinations. The mentioned charges here are for the route between the Americas (excluding Canada) and Asia, Europe, the Middle East, Africa, and the South-West Pacific:

For the additional first piece- You have to pay 220 USD.
For an additional second piece and more- You have to pay 300 USD

How can you Avoid Paying Extra for Excessive Baggage?

Hainan Airlines allows international students to enjoy an extra piece of their luggage. Whether you are travelling from China or to China, you are allowed to take an extra bag free of cost under specific terms and conditions.

Another way to have excess to free extra luggage is by becoming a Future Wings Club Member. As by being a partner in their loyalty program, you are eligible to take extra baggage with you.

How to make a pre-purchase of Extra Baggage with Hainan Airlines

Hainan Airlines provides you with the option of purchasing your excess baggage before you go to the airport. This helps you save your time while boarding. The process of pre-purchasing of extra baggage is as follows:

Visit the official website at www.hainanairlines.com/
Select "Prepaid Package" provided under the "Products & Offer" option.
Then, click "Purchase Now", which can be seen at the end of the page.
After that, you have to fill out the Trip Inquiry form and click "Ok".
Then you have to make the payment.
Lastly, receive the confirmation of payment for extra baggage through the registered mobile number or the email ID.

What are the Guidelines for the Special Baggage Policy at Hainan Airlines?

Hainan Airlines allows 1 free special baggage if they have packed properly, i.e., within Hainan’s special baggage policy guidelines.

The Guidelines for the Special Baggage for Domestic Flights include:

Items considered special baggage- These include golf, Ski equipment, musical instruments, bicycle, fishing equipment, camping equipment, javelin, hockey, diving equipment, camping equipment, bowling equipment, and other sports equipment.

Dimensions- The total of three sides of the special item do not exceed 203 cm
Weight- The weight of the special item can’t exceed 3 kg.

The Guidelines for Special Baggage for International Flights Include:

Items considered special baggage- These include golf, Ski equipment, musical instruments, bicycle, fishing equipment, camping equipment, javelin, hockey, diving equipment, camping equipment, bowling equipment, and other sports equipment.
Dimensions- The total of three sides of the special item do not exceed 203 cm
Weight- The weight of the special item can’t exceed 23 kg.

Features of Business Class Seats in Hainan Airlines

Hainan Airlines provides three classes of seats, including Business Class, Super Economy Class, and Economy Class, which all provide different kinds of features and services. The features of Hainan Airlines business class include:

Spacious and comfortable seats—These seats can lie 180 degrees, making your journey more comfortable and refreshed.
Delicious in-flight meals—They have selected food from various countries and allow you to experience the taste of your country j]in high skies. Alcoholic drinks are also offered to lighten your mood.
Unique in-flight entertainment—Many great activities are already set up for you to enjoy your trip. Whether you want to listen to music, watch films, challenge your intellect through games, or glimpse the world through magazines, you can choose whatever you want.
Onboard Amenities- You are provided with high-class sleeping products, including full-size pillows, mattresses and quilts to sublimate every air journey.
Private VIP lounges—You will be provided with spacious VIP lounges, snacks, and delicious dishes, thus you can start your journey with a 5-star treatment.

Where can you find VIP Lounges for Hainan Airlines?

Hainan Airlines' VIP lounges are located at several airports worldwide, which can be in excess if you travel in business class of Hainan Airlines. Its lounges are operated at the airports of China, North America, Europe, Asia-Pacific, Russia & Central Asia, and the Middle East & African countries. Its North American lounges include:

Boston- Located near the E4 boarding gate of Air France Lounge at Terminal E.
Tijuana- Located at the Tijuana Airport Main Terminal A.
Toronto- Located at Toronto Pearson International Airport is located near Gate C32.
Mexico City—It is partnered with Grand Lounge Elite and is located near Gate H of the airport.
Seattle—It is partnered with the Club at SEA and can be found near the South Satellite S9 boarding gate.

The Process to Upgrade the Seats to Economy Class in Hainan Airlines

Hainan Airlines provides an easy way to upgrade your seats to economy class. You can ask to upgrade your seat at the airport at the check-in counters. Their executives will assist you and offer you available seat options. You have to pay the charges for your upgraded seat. Alternatively, you can also contact them at 1（857）488-5190 and make a request to upgrade your seat. They will check the availability and get back to you as soon as possible.

What are the Onboard Services and Amenities offered by Hainan Airlines?

Hainan Airlines offers a massive range of services and amenities to you. Their services would help you to lighten your mood and thus have an enjoyable journey. They want you to reach your destination with enthusiasm. The myriad amenities provided by them include:

Hai Pass—Hainan Airlines offers kiosks, self-baggage drop-offs, paperless travel, and thorough check-in from home to facilitate easier and faster check-in throughout the airport.
Hai U- Hainan Airlines works with Air Aroma and thus delivers fragrance sprays, cards, and oils in the cabin and VIP rooms.
Entertainment—The airline provides various ways to entertain its passengers. They include Magazines, games, movies, music, and TV programs on their flights, so you will never be bored.
Sleeping Amenities—Hainan Airlines also offers you bedding and sleeping amenities to ensure you a high quality of sleep.
Gifts- Hainan offers a wide range of products, such as aircraft models, clothing, daily necessities, and customised items for its global travellers.
Care More Program- Hainan Airlines initiated a Care More Program to focus more on those passengers who require a little more care and assistance, like senior citizens, pregnant passengers, children, infants, pets, and flyers with limited mobility.
Delicious Cuisine—The airline offers hot, healthy, and delicious foods along with a wide variety of beverages with international and regional flavours on flights and in the lounges.

What is the Fortune Wings Club of Hainan Airlines

Hainan Airlines provides perfect and convenient flyer services for its frequent global passengers through a program called Future Wings Club. It is a life-long membership card. If you are 2 years old or older, you can join the program for free. You have to collect Redden points to take advantage of their schemes.

How can I Earn and Redeem my Points in the Future Wings Card?

Hainan Airlines offers massive ways to earn and redeem your Future Wings Card’s points. The ways include:

You can earn points in your Future Wings Card when you fly, shop, rent a car, or stay at hotels with Hainan Airlines or its partner companies.
You can purchase your points with international credit cards in USD.
You can gift the purchased points to your family and friends.
You can redeem your points for flights either operated by Hainan Airlines or its partner.
You can redeem it for various travel rewards for yourself and your designated family and friends, including air tickets, airport Elite Member Lounge, award upgrades, excess baggage allowance, and various special gifts from Fortune Wings Airshop.
You can also convert your Future Wings Club points into their partner’s program.
You can even donate your points to charity.

What are the exclusive benefits of Future WingsClub Members?

Hainan Airlines offers many ways in which its members from Future Wings Club are treated differently and thus feel special among all other passengers of the flight. Its exclusive benefits can be seen as follows:

You receive various points if you fly with Hainan Airlines or its partners, stay at hotels, shop with a credit card, and in many other ways. These points can be used for award tickets, award upgrades, value-added service, or physical gifts for you or your designated family and friends.
With the Future Wings Club membership, you have the chance to use their elite lounges, which serve great services and entertainment options to their passengers.
You have the excess of taking extra baggage with you, and that without any additional amount.
You are allowed priority boarding and baggage to take you to your destination without hassle.
You have the opportunity to make free changes in paid passengers' seats.

How do you check in with Hainan Airlines?

Hainan Airlines provides various means to help you to do check in for your boarding. It can be done either online or by visiting the airports themselves. The complete Hainan Airlines check-in process for the can be seen as follows:

Do Online Check-in with Hainan Airlines

For online check-in:

Firstly, visit Hainan’s official website at www.hainanairlines.com/
Then, select the “Check in” option given in the “Manage My Booking” section under the “Plan and Book” tab.
After that, fill out your last name, ID type, ID number, and flight number.
Then, mark a tick on the check box and click on “Check-in”.
Receive the confirmation on your registered mobile number or email ID.

Do Airport Check-in with Hainan Airlines

You can do airport check-in either through a kiosk or with the help of their executives. For the kiosk, the following steps would be required for self-check-in:

For the start, click enter on the home screen
Then, a security prompt will pop out, which you have to read and click “confirm” to proceed.
Then, you have to scan or enter your identification information.
After that, your flight details will be opened on the screen, where you will have to click “confirm” for the next steps.
Then, you can choose your preferred seat and click on “Next” to print out your boarding pass.

How can you Manage your Bookings after booking a flight with Hainan Airlines?

Hainan Airlines acknowledges that passengers can have various issues and can change their plans at any point in time. So, it offers multiple options to amend flight bookings and redeem their charges after booking a flight. The method for it can be seen as:

How do you make changes or cancel the flight after booking with Hainan Airlines?

You can make changes or cancel your booking easily with Hainan Airlines by:

Visit their official website at www.hainanairlines.com/
Go to “Manage My Bookings” in the “Plan and Book” section.
Enter your last name, ID type, and ID number, then click “Get”.
After that, your passenger itinerary will be open, where you can find the option to make changes.
Here, you can easily choose your seats, reserve meals, and inquire about your flights.
Make changes that you want to make, and then proceed to pay for the fee, if any.
Receive the confirmation on your registered email ID or phone number.

You can also request the customer support team to make amendments or cancel your flight by reaching them at 1 866 980 7279, and their experts will help you their best.

How do you Ask for a Refund from Hainan Airlines?

If you cancel your bookings with Hainan Airlines, you can request a refund (provided with terms and conditions) for your fares. You can claim your rebate through online by:

Visiting their official website at www.hainanairlines.com/
Click on “Refund Application”, which can be seen in “Manage My Booking” under the “Plan & Book” section on the page.
Then, you have to fill up the last name, ID type, and ID number
Then, click on the “Get” to open your itinerary.
After that, follow the provided instructions and get your refund within 7 working days after sending your application.

Apart from that, you can also reach them through their official customer service at 86 898 95339 5 or send them an e-mail to webetservice@hnair.com and can make your request for a refund. They will reply to you according to your specific situation and help you to figure out how much refund you will get.

Some Travel Tips for a hassle-free Journey with Hainan Airlines

With Hainan Airlines, you can travel your journey in a relaxed and hassle-free manner in various ways. They provide you with a lot of facilities and make arrangements so that you can relax while you reach your destination. The travel tips include:

Arrive at the airport early for any future delays
Become the Future Wings Club Member of Hainan Airlines and enjoy their special services
Do online Check-in through their website
Ensure your baggage doesn't exceed the mentioned limit
If there is excess luggage, pay for it online prior you reaching the airport
Book a Business-class seat with Hainan Airlines

FAQs

How Can I Change My Booking with Hainan Airlines?

You can change your booking with Hainan Airlines either through their official website or by calling their customer support team at 1 866 980 7279.

What Are the Additional Charges for Excess Baggage?

For your extra baggage, you will have to pay 110-220 USD, depending on your destination and the initial point of your flight.

Is Hainan Airlines Business Class Worth It?

Hainan Airlines Business class provides many extra facilities compared to the other classes of flights, such as extra legroom space, spacious seats, an entertainment unit, and 180-degree recliner seats for your comfort.

Conclusion

This article offers every basic detail about Hainan Airlines to help you learn more about the airline, its different policies, and the wide range of services and facilities it provides to its passengers. If you still have any questions, you can contact their customer support team.