Can I Get a Refund From Air New Zealand?

Learn everything about Air New Zealand - Booking, Cancellation & Refund.

Travelers who want to travel with Air New Zealand must learn a few essential things before purchasing a ticket. This guide will help them learn how to easily book tickets to complete their journey, cancel when situations are not in their hands, and get a refund on Air New Zealand. Remember, you must contact the support team if you need any additional information regarding flight booking, cancellation, or refund. 

Air New Zealand flight booking

The booking process at Air New Zealand is simple and smooth. One can book a flight to their dream destination with Air New Zealand, which offers 48 destinations. Below is the Air New Zealand flight booking process, which is mentioned if you are curating a trip right away. 

• Initiate your flight booking with Air New Zealand by visiting their official website, airnewzealand.co.nz. 
• You can see the reservation panel on the hero section where trip information can be entered. 
• Search for the flight once you have provided the origin and destination station, fare type, and date of departure.
• If you have any promo code, you can use it on the reservation tab as well.
• A list of available flights appears on the screen. Select the one that suits your timing, and then move to the next steps.
• You will need to provide the passenger's information and make sure you enter the correct details as given on the documents.
• You can select your seat using the seat maps, add services based on your preference, and then have your fare calculated.
• Kindly review the itinerary before paying the fare amount. Consider miles or credit to pay for.
• Once you've paid the amount, it will be confirmed, and confirmation will be sent. 

Air New Zealand flight cancellation

People who are traveling with Air New Zealand have booked flight tickets, but due to unavoidable situations, they need to request flight cancellation. Here are some important key points about the Air NZ cancellation policy that every traveler must know. 

• Travelers who booked with Air NZ must use its official website, sales number, and airport to cancel the flight cancellation. 
• If a flight is canceled due to uncontrollable circumstances, passengers can receive travel credits instead of a cancellation refund.
• Eligible fares will be refunded within 7 to 10 working days through the original payment mode used to make the reservation on Air New Zealand. 
• Air New Zealand does offer 24-hour flight cancellations, which allows people to get quick cancellations on flights that depart more than 7 days and get a full refund.
• Once the risk-free period is over, there will be charges that incur on cancellation of flight tickets, and these charges can vary for different fare classes and routes. 
• A flight cancellation fee is charged on the basis of several factors, such as the domestic or international flight route, time of booking, and more.
• Except for group fares or fares purchased through miles, passengers will not benefit from 24-hour flight cancellation.
• The cost of canceling a flight starts at $40 and goes up to $300 for both domestic and international flights. 

Can I get a refund from Air New Zealand?

Yes, If you have canceled your flight or your flight got delayed for a couple of hours, then you can claim a refund from Air New Zealand. To get a refund from Air New Zealand, one needs to be aware of the rules that are associated with Air New Zealand refunds. Here are some of them mentioned below.

• Travelers are eligible for a full refund if they request ticket cancellation within 24 hours of reservation. In that case, the passengers will be charged no penalty, irrespective of their fare class.
• Only refundable fares are eligible for refund; if travelers have purchased nonrefundable fares, they will not be refunded in any case.
• How much a person will be refunded depends on the unused portion of the ticket. 
• In some cases, where a refund of the ticket value is not available, Air New Zealand may compensate you by giving you a flight credit of equivalent value. 
• To get a refund, people need to request one online by going to the manage my booking portal. 

Is my flight eligible for a refund?

Yes, anyone whose flight is canceled or voluntarily canceled their flight is eligible to get a refund if they meet the criteria per the fare rules and flight cancellation policy. Refunds will be processed through standard procedure. 

Do I get money if they cancel my flight?

Of course, travelers will be compensated if their flight is compromised or canceled by the airlines. The compensation will be given as per the airline's compensation policy guidelines. If Air New Zealand has canceled your flight, you must contact their customer support line and ask for compensation. Remember, if the reason for cancellation is not in the control of Air New Zealand, then unfortunately, no money will be compensated to you. The airlines can either rebook you on your request or in exchange for applicable charges.