Volaris Airline | Travel Smart & Save More!

Volaris Airlines, founded in 2005, proudly operates from its headquarters in Mexico City, Mexico. The airline has decisively expanded its reach to more than 130 destinations globally, establishing itself as a major player in the industry. With the youngest and most eco-friendly fleet in Mexico, featuring an average aircraft age of just five years, Volaris remains at the forefront of innovation. It stands out as the first airline in North America to integrate the A320neo, significantly enhancing operational efficiency while reducing environmental impact. This commitment enables Volaris to offer ultra-low-cost airline tickets across Mexico, the United States, and Central and South America, firmly solidifying its market presence and driving further expansion.

Different Types of Fare Class in Volaris Airlines

Volaris Airlines acknowledges that every passenger has their own preference and budget while travelling to other destinations. Thus, the airline provides them with different kinds of seat fares and facilities depending upon the priority one has, which can be clearly seen below: 

Volaris Premium Class Cabin

• The premium class seats can be converted into beds because of their completely reclining seat feature.
• You can change the time and date of the flight unlimited times, provided with some terms and conditions.
• You are provided with welcome drinks, complimentary meal choices, and a basic amenity kit.
• You can hold your fare and decide to pay within 72 hours of booking, provided that your flight is scheduled at least 7 days after your booking date.
• You are offered many inflight services on your long-haul international flights, which are included in your fare cost.
• Priority boarding is one of the airline's main facilities. It allows passengers to board first without waiting in long queues and thus helps you to secure the plane for your carry-on bags.  

Volaris Business Class Cabin

• You can choose any standard seat as per your preference, provided with the seat availability.
• Volaris allows you to avoid the long lines and board the flight first.
• You are allowed to change the time and date of the flight unlimited times, provided by the airlines' terms and conditions.
• The airline provides you with the ability to hold your fare and decide to pay within 24 hours of your booking, provided that your flight is scheduled at least 72 hours from your booking date. 
• You are allowed to take a personal item and carry on baggage on board. 

Volaris Standard Economy Class Cabin

• Standard economy seats have adjustable headrest areas and enough legroom space.
• You can enjoy inflight entertainment and Wi-Fi by paying for them in addition.  
• You can pay for the meal services to enjoy their inflight cuisine. 

How To Book Your Volaris Flight?

After learning about its special facilities and services, you may want to fly with Volaris Airlines. However, are you confused about the airline's booking process and want some proper guidance to help you? Then you don't need to worry. Volaris Airlines offers you different ways to book your ticket with them, which can be clearly seen here:

Book Your Flight Online with Volaris Airlines

• Head to the official website of Volaris Airlines at www.volaris.com
• On the front page, you can fill in the information like the way of the trip, travel destination, dates, and number of passengers and then click on "Search Flight" 
• You can select your preferred flight and the fare class they offer.
• Choose the additional services offered by Volaris Airline if you want.
• Click on the check box of transparency in transportation and proceed to seat selection.
• Select your preferred seat and click on "Continue to payment".
• Fill up the required personal, contact, and payment details and proceed to pay
• Check the final payment and pay the price.
• Receive the booking confirmation on your registered email address.

Book Your Flight with Volaris by Calling Them 

If you face any problems using online mode, you can always call Volaris Airlines' customer support team, who are always ready to help you book your flight with them. You can book your flight by calling their customer support team at +1 855 8652747 and providing them with all the information they request. Pay the asked price and receive the confirmation at your registered email address. 

How do I check in for Volaris Flight?

You can issue your boarding pass up to 7 days before your domestic flights and up to 24 hours prior to your international flights in the following methods:

• Via the mobile app or the official Volaris website: You can check in for your Volaris flight through the Volaris website or app. You can open your itinerary and click on "Check-in" or "Generate boarding pass", whichever option shows to you. You can take a printout or e-copy of the boarding pass to show it at the airport.
• On WhatsApp, you can message Vane, their chatbot, at +52 55 5898 8599 and select a language. Vane will provide you with many options, including "Get Boarding Pass." You can click on that and follow the instructions provided.
• At airports- You can even check in directly at the airport counter at an additional cost. 

What happen if my baggage got lost or damaged by Volaris Airlines?

Volaris Airlines does care about its passengers and their belongings. In case of any delays, the airline will deliver your baggage within 24 hours of your arrival to the destination. However, if your bag doesn't reach you, they will proceed to action on a case-by-case basis, which can be seen as:

• Your baggage is damaged or missing—If an article in your bag is damaged or missing, you can claim it right after you get it at the arrival gate. Volaris Airlines' customer service members will provide you with full support. 
• If your baggage is not in the baggage claim area- In such a case, you must fill out a Passenger Irregularity Report (PIR) so that the airline can start the search for it. You are required to complete this PIR form before leaving the baggage claim area. 
• Volaris Airlines is unable to find your baggage- You can get a baggage claim form from either the airport or the Volaris website. You must fill out, scan, sign, and send the baggage claim form to the airline within 30 days after your baggage is lost.
• Volaris Airlines cannot find the baggage even after you have filled in the baggage claim form on time- In such cases, the airline will provide you with compensation according to the applicable laws.

What is Volaris' cancellation policy?

Volaris Airlines clearly outlines its cancellation policy, ensuring that you have the necessary information to make informed decisions about your flight booking. Here are the details:

• If you cancel your flight within 24 hours of booking, provided that you booked the ticket 7 days before the scheduled flight and haven't checked in via any method, you can only request a refund using the original payment method.
• Your domestic flight needs to be at least 7 days, and international flights need to be at least 24 hours away from the scheduled departure before making a request for a refund. 
• You can make a cancellation of your ticket either online or through telephone by contacting their support team. 
• If your Volaris flight is cancelled or delayed, or you miss your connecting flight due to cancellation or delay because of the airline, they will rebook the next available flight for you.

How do you change a flight on Volaris?

You can change your flight itinerary by ensuring that:

• At least there are 4 hours left before the flight takes off.
• You haven't checked in using any mode.
• You have made the complete payment for the purchase of your ticket.

The process to change your Volaris flight booking includes the following steps:

• Open your itinerary on the Volaris website.
• Click the "Change Your Flight" option and fill in your reservation details.
• Select your desired flight, origin, destination and date of the new flight
• Complete the payment if required. 
• Receive the changed travel information on your registered email address. 

How to pay for the Hold My Fare option while booking?

During your booking on volaris.com, you may find the option of Hold My Fare and Pay Later, which allows you to pay for your ticket purchase up to 72 hours later. Your reservation will be cancelled if you haven't paid in this briefing period. You can pay later by: 

• Open your travel plan with Volaris.
• Select "Pay for Your Reservation" and fill in your email address and reservation code
• You will receive a confirmation email after paying for the full amount. 

How do I change my name on the Volaris ticket?

Volaris Airlines allows you to change your name on the ticket until 1:30 hours before your scheduled flight. To proceed, you must call the airline's service centre and pay the required amount. Then, the agent will proceed with your request and change your name on your ticket. However, you have to take care that you are not able to change your name if:

• Your flight ticket is purchased with a Volaris Electronic Voucher.
• You haven't shown up for a segment, and your flight has begun.  
• You desired to change an adult's flight for a minor or an unaccompanied elderly person. 

Volaris Airlines Contact Information

• Website: www.volairs.com 
• Phone number: +1 855 865 2747 or +1 855 425 2002 (TTY)
• Whatsapp number: +52 55 5898 8599
• IATA Code: Y4